Home/Samarth Plus

Track 04 · Workforce · Live · Apr 2026

Samarth Plus.

Career-progression platform for the Reliance Retail frontline · served inside the People First app. Standardises every role transition across the TA → K1 → K2 → K3 → DM ladder (Trainee Associate → Junior CSA → CSA → Senior CSA → Department Manager), plus adjacent moves across Grocery, Fashion & Lifestyle, and Consumer Electronics formats. One system owns eligibility, screening, learning, and on-the-job training.

Status · verified 30 - Apr - 2026

Stage

Live

Prod cutover · Apr 2026

Career levels

TA · K1 · K2 · K3 · DM

Form factor

Inside People First

Launched from a notification

Formats configured

F&L + Grocery seeded · Electronics format-ready

PM lead

Nishant Amin

Engineering manager

Ashish Agrawal

RIL counterparts

Lalit Kar · Abhishek Mathur

01 · Status · what Samarth Plus does for Reliance

Live on prod. Bulk-tooling stabilising. AI agents on the roadmap.

Live

Apr 2026

Prod cutover · Apr 2026.

· Served inside People First · launched from a notification on the PeopleFirst home · SSO via PeopleFirst JWT exchange
· Eligibility → Screening → Learning → OJT → Certification pipeline live
· SCORM 1.2 / 2004 player · chunked upload · CSP-safe iframe sandbox
· 2FA email-OTP · single-session enforcement · revoked-tokens table
· Sendgrid mail · SSO end-to-end · certificate issuance verified on prod traffic

Building

In flight

Hardening for wider rollout.

· Bulk-upload tooling · Excel template + plain-text fallback · 10k+ row chunked processing
· BU-master-driven role mapping · replaces free-text business-name normalisation
· Career Tree multi-source-of-truth reconciliation (HRMS + profile + journey config)
· Activated-certification + dynamic eligibility-requirement lookup

Roadmap

6–12 mo

Toward autonomous talent operations.

· Smart Proctoring Agent · real-time integrity monitoring
· Action Learning Projects · AI-guided OJT validation
· LMS + IJP integration · 360° career loop closed
· Workforce Intelligence dashboards over the certified-pipeline graph

02 · What's live · the candidate journey

Six steps from "I want my next role" to certified.

The journey an associate sees inside the People First app. Entry point: a notification on the People First home — "You are eligible to apply for a new role." Tapping it opens the Samarth Plus interface. The HRBP playbook below is what Reliance HRBPs use to brief frontline teams.

Step 01

Live

Pick Your Path.

Career Road Map shows the role lattice for the associate's format · TA / K1 / K2 / K3 / DM. Associate selects a target role, reviews responsibilities + skills gap, taps Begin the Program.

Constraint · within-format growth + cross-format exploration both allowed

Step 02

Live

Quick Check.

Pre-screening · Aptitude Test (MCQ, 30 min) + Behavioural Assessment (scenarios, 40 min). Proctored: front-camera identity capture. Quiet, well-lit room. 2 min per question, no go-back.

Constraint · screening must be cleared before the Learning Journey opens

Step 03

Live

Skill Up.

Learning Journey · SCORM-compliant skill modules auto-mapped to gaps for the target role. Mandatory: 100% module completion before progression. Skill assessments per module · re-attempts allowed.

Constraint · mandatory · 100% progress required to unlock OJT

Step 04

Live

Practice · OJT.

On-the-Job Training in a model store. Initiation → Shadowing → Checklist → Performance → Video Proof → Assessor Approval. Daily activity log; assessor reviews each day before approving.

Constraint · required for higher-leadership transitions (e.g. K3 → DM)

Step 05

Live

Get Certified.

All OJT days approved → status moves to Certified. Associate downloads a Certificate of Completion (PDF). Issuance verified on prod traffic during the Apr 2026 cutover.

Constraint · all sub-modules must be Approved

Step 06

Live · external handoff

Progress.

Associate brings the certificate to the Store Manager to discuss openings matching certified skills. HRBP coordinates the move. LMS + IJP integration on the forward roadmap will close this loop inside the platform.

Constraint · handoff to Store Manager + HRBP today; in-platform IJP on roadmap

03 · Platform pillars · what's wired in

Four employee pillars + an admin tower.

Pillar 01

Proctored Pre-Screening.

Aptitude + behavioural assessments with built-in proctoring, configurable timers per role, and prescreening-attempts persistence so an interrupted session resumes cleanly.

Pillar 02

Skill-Based Learning.

Auto-mapped SCORM-compliant courses targeting specific skill gaps per transition. Player handles SCORM 1.2 + 2004, chunked uploads (50–500MB), CSP-safe iframe, landscape orientation on tablets.

Pillar 03

Guided OJT.

Structured on-the-job training at model stores · proof-based activity checklists · day-by-day assessor review · video-proof upload · slot booking. OJT activities are scoped to the active journey · a user enrolled in two journeys sees only the current one's pending tasks.

Pillar 04

SSR (Assessor) Workflow.

Dedicated dashboard for buddies and trainers to validate proofs, approve days, and manage the assessor approval queue in real time.

Admin Control Tower

"God view" of the talent pipeline.

Role-Skill Matrix · transition logic across the TA → DM ladder · real-time view of who is Certified and ready · pipeline visibility per format and per region · bulk-upload tooling for users, model stores, eligibility, OJT applicability matrix · per-row error reporting so admins fix and re-upload only rejected rows.