The single Sell + Support layer underneath every B2C and B2B Reliance Retail brand. Modular, microservice-based, AI-native.
JCP coverage across the full retail surface — Online Customer · Store · Warehouse · Back Office. Single platform, modular services.
The properties that let one stack carry 700K+ orders a day across 79 channels.
Modular, scalable, and interoperable services.
Pre-built features accelerate launches.
Streamlined workflows for faster cycles.
15+ retail extensions enhance efficiency.
Unified tech stack lowers manpower needs.
Strengthening the ecosystem with Danswer.
Adaptable across diverse business verticals.
Centralized compliance ensures alignment.
Easily scalable infrastructure solutions.
Roughly 150 capability releases across 10 sub-systems — payments, OMS, search, catalog, pricing, inventory, coupons, cart, logistics, identity. Sourced from internal JCP product release notes.
~150 items · 10 areas · FY 2025-26
Open Release Notes →Same Web Grounding pipeline measured at Netmeds (~5 days → ~2 minutes per 1,000 SKUs) and Reliance Digital (35–40% faster · 75% first-pass auto-fill), now live in production for the Akind brand inside Tira with Google. Accuracy 89% · 332 / 382 attributes filled · ~14 sec per SKU.
Open AI Cataloging deep-dive →Google Vertex Search is now live across 5 JCP channels · Tira · Netmeds · Reliance Digital · Swadesh · Urban Ladder. Across 70+ days and 90M+ production searches, Vertex consistently outperformed Algolia on every search-funnel metric.
| Metric | Tira · Beauty (71 days · 97.7M searches) | Netmeds · Healthcare (80 days · 3.8M searches) | Finding |
|---|---|---|---|
| Revenue per search | ₹92.13 → ₹98.77 ·+7.39% | ₹2,979.70 → ₹3,301.91 ·+10.70% | +9% avg across verticals |
| Zero-result reduction | 71.14% → 33.37% ·−53% | 15.81% → 3.89% ·−75% | Superior relevance |
| Click-through rate | 1.77% → 2.18% ·+23.11% | 20.08% → 20.65% · +2.99% | Stronger engagement |
| Add-to-cart rate | 1.43% → 1.68% ·+16.98% | 25.62% → 27.23% · +6.14% | Consistent funnel lift |
| Purchase rate | 0.17% → 0.18% · +2.76% | 17.84% → 20.44% ·+14.52% | Vertical specialisation |
| Average order value | ₹53,495 → ₹56,075 ·+4.96% | ₹16,698 → ₹16,150 · −3.33% | Cross-sell strength (Tira) |